Luckymate Terms and Conditions

How Registration Confirms Your Acceptance

Completing the registration form and submitting it constitutes your acceptance of these terms in full. The account is created only once you confirm the email address supplied at sign-up, and from that point every session, deposit and wager you place is governed by the version of these terms published on luckymateplay.com at the time of the action. We may update individual clauses as our game catalogue, payment methods or bonus structure change, and continued use of the account after an update counts as acceptance of the revised text.

How We Handle Technical Malfunctions

A game round affected by a verified technical malfunction, whether a display error, a connection drop mid-round or a fault in the random number generator feed from a provider such as Pragmatic Play or Evolution Gaming, is voided. Stakes for a voided round are returned to your real-money or bonus balance according to where they were drawn from, and any displayed result generated during the malfunction is not honoured regardless of what appeared on screen. Reported malfunctions are checked against the provider’s own game logs before a round is confirmed void, which is why a support ticket referencing the approximate time of play speeds up the review.

Verifying Your Identity

Know your customer checks are triggered before your first withdrawal request is processed, and may also be triggered earlier if account activity looks unusual. Acceptable proof of identity is an Australian driver’s licence or passport, paired with a recent utility bill or bank statement as proof of address. Documents are reviewed during standard support hours, and a withdrawal is held until the review is complete. Submitting clear, unedited copies of these documents at registration, rather than waiting for the first cash-out, avoids delays later.

How Wagering Applies to Your Bonus Funds

Bonus funds credited under the welcome package or any promotional offer carry a 40x wagering requirement, applied to the bonus amount itself rather than to the qualifying deposit. A $100 bonus therefore requires $4,000 in qualifying wagers before winnings derived from that bonus can move to your withdrawable balance. Each of the four welcome deposit stages is tracked separately, so clearing the wagering on one stage does not carry any credit toward another. While a bonus is active, the maximum single bet is $5, and wagers placed above that limit while bonus funds are in play may result in the bonus and any associated winnings being voided.

When Bonus Funds Expire and What They Exclude

Bonus funds and any attached free spins must be used within 30 days of being credited to the account, after which the unused balance and any winnings still tied to that bonus are removed. Pokies contribute up to 100 percent of wagered stakes toward the requirement, while live casino tables and other table games contribute at a reduced rate or are excluded entirely, with the exact contribution schedule listed in the bonus section of your account. This clause applies regardless of which promotion the bonus originated from. 18+. Terms specific to individual promotions may narrow these defaults further.

Who Can Hold an Account

You must be 18 years of age or older to register, and only one account is permitted per person, household or shared device. We check device fingerprints and IP data on an ongoing basis to detect duplicate registrations, and an account found to breach the one-account rule may have its balance forfeited. Registration requires accurate personal details, including your correct date of birth and country of residence, and supplying false information is grounds for account closure.

Making Deposits and Withdrawals

Deposits and withdrawals run through the same cashier, with limits and processing times varying by method.

Withdrawal requests submitted before 5pm AEST on a business day are queued for same-day processing once KYC is confirmed. Funds may only be withdrawn to a payment method registered in your own name.

Conduct We Do Not Allow

Multi-accounting, bonus abuse through coordinated play across linked accounts, collusion between players at live or table games, and the use of automation, bots or scripts to place wagers are all prohibited. An account found engaging in any of the above may have pending withdrawals suspended and bonus winnings voided while the matter is reviewed, and repeated or serious breaches lead to permanent closure of the account.

Governing Law and Licensing

Luckymate is operated by Luckymate N.V. under Curaçao eGaming Licence No. 8048/JAZ2024-071. These terms are governed by the laws applicable to that licence, and any dispute arising from your use of the account falls under the jurisdiction associated with the operator’s registration. Luckymate does not hold an Australian gambling licence, and nothing in these terms should be read as authorisation under Australian law. It remains the player’s responsibility to confirm that participating in online casino gaming is lawful in their own jurisdiction before registering or depositing.

Limits on Our Liability

To the extent permitted by the law applicable to the operator’s licence, Luckymate is not liable for losses arising from your internet connection, your device, third-party payment processors, or events outside our direct control, including delays caused by a payment provider’s own verification process. Our liability for any claim relating to your account is limited to the balance held in that account at the time the claim arises.

How These Terms Can Change

We may revise these terms when game providers, payment methods, licensing details or the bonus structure change. A revision takes effect once the updated version is published at this address, and the “updated” date at the top of this page reflects the most recent change. Material changes affecting active bonus terms or withdrawal conditions are also flagged inside your account so returning players are not caught by a silent change to conditions they already qualified under.