Luckymate Legal Notice
Operator Details
This website is operated by Luckymate N.V., registered at Zuikertuintjeweg Z/N, Curaçao. Luckymate N.V. is registered under Curaçao law, and correspondence regarding the operator’s registration should be directed to [email protected] rather than to a physical office, as the company does not receive player correspondence by post.
Who Is Responsible for This Site’s Content
Editorial and technical responsibility for the content published on luckymateplay.com, including game descriptions, bonus terms and promotional pages, rests with Luckymate N.V. Content is reviewed and updated internally as game providers, payment methods or promotions change, and any inaccuracy spotted on the site should be reported to support so it can be corrected.
External Sources
Where this site references figures such as return-to-player percentages or feature mechanics supplied by a game studio, that information originates from the studio itself, among them Pragmatic Play, Play’n GO, NetEnt, Big Time Gaming and Evolution Gaming, and is reproduced as published by the provider. We are not responsible for inaccuracies in figures or descriptions originating from a third-party provider’s own materials, though we correct our own pages promptly once notified of a discrepancy.
Licensing, Regulator and Complaints
Luckymate N.V. holds Curaçao eGaming Licence No. 8048/JAZ2024-071, issued under the Curaçao eGaming framework. This licence authorises the operation of the casino and sportsbook available on luckymateplay.com but does not constitute an Australian gambling licence, and no part of this site should be read as claiming registration with, or authorisation from, any Australian regulator. Players are responsible for confirming that using an offshore-licensed site is lawful where they live before registering.
A complaint about the operation of the site, a specific transaction or account decision should first be raised with our support team at [email protected], describing the account, the date of the issue and any reference number available. If the response does not resolve the matter, the complaint can be escalated to the body responsible for oversight of the Curaçao eGaming licence referenced above, quoting the licence number and a summary of the correspondence already exchanged with support.
Copyright and Trademarks
The text, layout and original graphics on luckymateplay.com are the property of Luckymate N.V. and may not be reproduced without permission. Game titles, studio logos and in-game assets displayed on this site, including those from Pragmatic Play, Play’n GO, NetEnt, Big Time Gaming, Evolution Gaming and the other studios featured in the lobby, remain the trademarks and copyright of their respective owners and are used here to identify the games available to play.
Contact
For any legal enquiry relating to this notice, write to [email protected].