Luckymate Privacy Policy
Who Controls Your Data
Luckymate N.V., registered at Zuikertuintjeweg Z/N, Curaçao and operating under Curaçao eGaming Licence No. 8048/JAZ2024-071, is the controller responsible for the personal data you provide when you register and play at luckymateplay.com. Any question about how your data is handled should be directed to this entity through the contact details at the end of this policy.
Which Third Parties Receive Your Data
Payment processing requires sharing transaction data with the provider you choose at the cashier, among them the operators behind PayID (via NPP/Osko), Visa, Mastercard, Skrill, Neteller and the cryptocurrency payment channels we support. Game outcomes and session data pass to the studio that supplies the specific title you are playing, including Pragmatic Play, Play’n GO, NetEnt, Big Time Gaming and Evolution Gaming for live tables, so that round results and RTP reporting can be verified. Identity documents submitted for verification are reviewed by our internal compliance team; they are not sold or shared with any party outside of processing your account and meeting our licensing obligations.
How Long We Keep Your Data
Account and transaction records are retained for as long as your account remains open, and for a further period after closure to meet the record-keeping obligations attached to our licence and to resolve any outstanding payment dispute. Closing your account does not trigger immediate deletion; instead, data is held in an inactive state and then removed once the applicable retention period has passed. If you request closure and deletion together, we will confirm the retention period that still applies before any records are erased.
Why We Process Your Data and What You Can Ask For
We process your registration, payment and verification data on the basis of performing our contract with you as a registered player, meeting our obligations under the Curaçao eGaming licence, and, where you have opted in, sending you promotional communication about bonuses and reload offers. You can withdraw consent to marketing at any time from your account settings without affecting your ability to play.
You have the right to request access to the personal data we hold about you, to ask for inaccurate details to be corrected, to request deletion where retention is not legally required, to restrict certain processing, to object to processing carried out on the basis of legitimate interest, and to request a portable copy of the data you provided directly. Requests of any of these kinds should be sent to the email address below, and we will confirm receipt and expected timing for a response.
Cookies and Analytics
The site uses essential cookies to keep you logged in and to remember cashier and language preferences, alongside analytics cookies that measure how pages and game categories are used so we can improve navigation. Essential cookies cannot be disabled without breaking core account functions such as staying signed in. Analytics cookies can be declined from the cookie banner shown on first visit, or cleared afterwards through your browser’s cookie settings, without affecting your ability to log in and play.
Where Your Data Is Processed
Because Luckymate N.V. is registered and operates from Curaçao, account and transaction data processed through our systems may be stored and accessed outside Australia. Payment providers such as Visa, Mastercard and the cryptocurrency channels we support may process data in additional jurisdictions as part of their own settlement infrastructure. Wherever your data is processed, the safeguards described in this policy continue to apply to how we handle it.
Your Right to Complain
If you believe your personal data has been mishandled and you are not satisfied with our response, you may raise the matter with a data protection supervisory authority with jurisdiction over Luckymate N.V. or over your own place of residence. We encourage you to contact us first at the address below so we have the opportunity to resolve the concern directly.
What Data We Collect
Registration collects your name, date of birth, email address and country of residence. The cashier collects payment method details and transaction history for every deposit and withdrawal. Verification requests collect copies of an Australian driver’s licence or passport together with a utility bill or bank statement as proof of address. Technical data, including IP address, device type and browser information, is logged automatically to support fraud prevention and the one-account-per-player rule, and session logs record login times and game activity for security and dispute resolution.
Contact for Data Requests
Requests concerning access, correction, deletion or any other right described above can be sent to [email protected]. Include your registered account email in the message so the request can be matched to the correct account without delay.