Luckymate Responsible Gambling

Recognising When Play Has Become a Problem

Chasing losses by depositing more than you planned, spending longer sessions than intended, or feeling anxious when you are unable to log in are all early indicators that play has stopped being purely recreational. These patterns are worth noticing on their own, before they affect your finances or daily routine, rather than waiting until a larger problem has developed.

A change in mood tied directly to wins or losses, borrowing money to fund deposits, or hiding the amount of time or money spent at Luckymate from family are stronger signs that support is worth seeking. None of these signs on their own confirms a problem, but noticing two or more together is a reasonable prompt to use one of the self-limitation tools below or to contact one of the services listed at the end of this page.

Gambling as Entertainment, Not Income

Luckymate’s games, from pokies to live dealer tables, are built around outcomes determined by certified random number generators, and no strategy changes the underlying odds. Treating play as a paid form of entertainment, with a fixed budget you are comfortable losing, keeps the activity in proportion. Setting that budget before you deposit, rather than deciding in the moment, is the simplest way to avoid a session running past what you intended to spend.

Self-Limitation Tools Available on Your Account

Your account settings include deposit limits, wagering limits and session-length limits, all of which you can set to a daily, weekly or monthly cap. Tightening any of these limits takes effect immediately once confirmed. Loosening a limit you have already set, by contrast, only takes effect after a cooling-off period, so a decision made in a difficult moment cannot be reversed on the spot.

A time-out suspends your account for a period you choose, typically between 24 hours and six weeks, during which you cannot log in or deposit. Self-exclusion is a longer-term measure that closes account access for an extended period you select when activating it, and marketing communication stops for the duration. Both tools are available directly from your account settings without needing to contact support first, though support can assist if you are unsure which option fits your situation.

Age Verification and Protecting Minors

Registration is restricted to players aged 18 and over, and the identity documents required at verification, an Australian driver’s licence or passport together with a utility bill or bank statement, confirm this before a withdrawal is processed. If a device you use is shared with a minor, we recommend enabling the parental control or content-filtering software available on your operating system or router, since account-level age checks at registration cannot prevent a minor from opening a browser session on a device that is already logged in.

Where to Get Help

Gambling Help Online offers free, confidential support around the clock on 1800 858 858 for anyone concerned about their own play or someone else’s. BetStop, the Australian Government’s National Self-Exclusion Register, allows you to block access to licensed Australian wagering operators in one place, though it is separate from the self-exclusion tool in your Luckymate account settings, which must be activated directly with us. Lifeline provides 24-hour crisis support on 13 11 14 if gambling-related stress has reached a point of crisis. Any of these services can be contacted regardless of whether you choose to use Luckymate’s own limit-setting tools first.