Contact Luckymate Casino

How to Reach Luckymate Support

Every enquiry about your account, a deposit, a withdrawal or a bonus can be sent to [email protected]. This is the address we use for all written correspondence with players, and it is the one to use if a form on the site asks you to email us directly rather than open a chat window.

Getting the Right Answer Fast

Live chat is the quickest way to reach a person, opened from the chat icon present on every page of the site. Email is better suited to requests that need an attachment, such as a KYC document or a screenshot of a payment error.

Before writing in, have your registered email address ready and, if the issue involves a specific transaction, the approximate date and amount. For a payment query, a screenshot of the error or the transaction reference from your bank or e-wallet lets the team check the case without a back-and-forth over basic details. Login problems are usually resolved faster over live chat, while document review for KYC always goes through email so the files can be attached securely.

When Our Team Is Available

Live chat runs continuously, seven days a week, with agents rostered across AEST and AEDT so a message sent at any hour reaches someone rather than an out-of-hours queue. Email is monitored on the same schedule, and messages sent overnight are typically answered the following morning Australian time. There is no published telephone line for Luckymate at present, so live chat and email remain the two channels for reaching the team directly.